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August 10, 2006
411 - Can We Help You?!
I answered the phone last night, mistakenly anticipating a reference question, and a woman asked me for the phone number of Fortunoff's. The library provides lots of services, but directory assistance isn't officially one of them. We do have access to this information, as does 411, 555-1212 and any phone book, but the difference is that is the function of those three choices -- it's not our official function. Anyway, I went to fortunoffs.com, then asked her what location she needed. Her response... wait for it... bridal registry! Not exactly what I was asking her for -- patiently, I clarified that I wanted to know whether she needed the number for Westbury, White Plains, etc. I gave her the number and was she happy with that? No, actually she wasn't -- she wanted an 800 number! The important thing is that I did my job to the best of my ability, and... a call to Westbury is still a local call!
Posted by Michele at August 10, 2006 11:26 AM
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